I’ve been battling the company where the truck is financed over a really simple issue.
Basically were two fees associated with my account that shouldn’t be there.
One is for $40 and the other is for $12. When this was brought to my attention, I immediately called Paul (the guy that handles my account). All I got was voicemail. So I leave a message stating the reason I’m calling…please call me back as soon as possible. Well he does return my call the next day. I explain what my questions are and we review the account while I’m on the phone. HE GAVE ME THE AMOUNTS of fees, one for $12 and one for $40. He also told me that he didn’t really know why it was on the account either. He would have to get his boss to review the account and get back with me the next day.
That initial call was about a week and a half ago.!! 
Up until today, I have called Paul everyday at least twice a day and all I get is voicemail.
I have left a message every time I’ve called, once again stating why I am calling and leaving three…yes THREE phone numbers for me to be reached at. Do I get a return call?…..Hell no.
At this point…….
So I call him yesterday and once again, get his voicemail. I leave a very direct, although decent, message asking him once again to return my call. I once again leave the three different phone numbers for him to reach me at.
Well he finally returns my call last night about 6:30. Surprise…surprise.. I almost have a damn heart attack. But guess what? He doesn’t have the information that I am requesting.
He says he will have to call me back tomorrow (meaning today) with that information. They have some kind of audit going on and it’s really been crazy and his boss hasn’t had a chance to look at and …blah…blah…blah……fucking blah. I don’t really care what they are doing on his end of the phone line. He could be fucking his boss for all I care. Just give me the fucking information that I want.
So I’m slightly irritated when I get off the phone last night. I finally received the return call I had been waiting for but it was pointless in the end. I still didn’t have this shit resolved. 
Bullshit!!!
Anyway….
He calls today and says Mrs. W., I’m sorry it took me so long to get back with you in regards to your account. Yeah, who cares. I’m already irritated with the man for taking over a week to get with me! He proceeds to tell me that the $12 fee I am questioning is from a month or so ago and will need to be paid with this months payment that is due Friday. BULLSHIT PAULY MY BOY!!!!!!
Ok…so I had already figured out what the one fee was for and yes we did owe it and yes it was already paid in that month it was due.
So the longer I talk to Paul the angrier I’m getting. To start with, he’s telling me that I still owe the $12 fee and I know I don’t. I try to tell him that it had been paid months ago. We go back and forth about this damn $12. Me saying I do not owe it and him saying that I do. Ok…granted it IS only $12 but c’mon….if I don’t owe the fucking money then I shouldn’t have to pay it. If I owe it, I don’t mind paying it. I guess Paul isn’t listening to me or he is dumb as dirt because he once again tells me that the $12 will be included in the total due for Friday. WRONG PAUL!
I tell him that if he doesn’t believe me I can fax the copy of the receipt to him while I’m on the phone. That way he can see for himself that is has been satisfied and then he can put that in his records so there will be no more questions about that $12 fee. He doesn’t need to me to do that. He all of a sudden found the mistake while we were talking. HOLY FUCKING COW!!!!!
You review my account for over a week (or so you say) and when you call me, according to you I still owe you money but midway through the conversation, that fee has been cleared up. Jeeeezzz…..unbelievable!!!
Ok….so the $12 fee is cleared up and Paul and I get straight on that. I ask him about the $40 fee we discussed over a week ago. He says what $40? I once again tell him that HE is the one that mentioned the $40, not me. He says he didn’t say anything about $40 being on the account. OMFG!!!! I could chew nails by then I am so angry. I know he told me about the $40, I didn’t dream it up. Who the hell ADDS money to be owed to something if they don’t. I know I don’t.
So I go over this shit once again with Paul to make sure everything is cleared up about what is owed and what is not. I even get him to give me the balance on the fucking loan and all that crap. We are straight now….but Paul better not come up with another fee on my account. I do believe I will have to track his ass down and relieve my anger.
I’m just glad we can FINALLY call him something other than puppy 
My youngest has TWO cameras and finds it necessary to ALWAYS use mine when they want to take pictures of themselves and put on their My Spaces...HA....they think I don’t know this 
